Igennus:: https://reports.igennus.com/ Igennus::Orders Admin UK: Recently closed tasks 2026-04-15T15:08:28Z FS#222: Complete rework of order stats is required https://reports.igennus.com/index.php?do=details&task_id=222 2026-04-15T15:08:28Z IT Support Over reliance on SQL has lead to errors in results. FS#248: Prevent transfer orders from resending data on page refresh https://reports.igennus.com/index.php?do=details&task_id=248 2026-03-10T12:01:43Z IT Support If the page is refreshed the order is sent again to the remote portal FS#249: Prevent orders sent to another portal from being transferred again https://reports.igennus.com/index.php?do=details&task_id=249 2026-03-10T12:00:53Z IT Support Needs some thought. What if there's an actual need to transfer it again? FS#254: Edits to prevent 'Trade' being used as the channel for all orders when transferring to the US Portal https://reports.igennus.com/index.php?do=details&task_id=254 2026-03-10T12:00:25Z IT Support For historic reasons all orders from the Amazon EDI server are treated as simply Trade. When transferring to the US Portal, if the name starts with Amazon then change this to Amazon Vendor FS#242: Add sort to US batches by date https://reports.igennus.com/index.php?do=details&task_id=242 2026-01-27T15:09:21Z IT Support FS#232: Searching for Amazon orders not yielding results https://reports.igennus.com/index.php?do=details&task_id=232 2025-08-26T15:18:58Z IT Support e.g. search for Amazon Vendor - USA with the show only Amazon box ticked yields no results FS#206: Changes to the way canceled or refunded orders are handled https://reports.igennus.com/index.php?do=details&task_id=206 2025-08-13T09:32:00Z IT Support "The system is automatically failing orders that have had items refunded. We don't want it to do this unless the entire order has been refunded and cancelled. I refunded 1 item on an order through Shopify the other week and the order failed on the UK Admin even though there were multiple other products on it meaning the rest of the order did not get shipped. Order ref is 159987 for Tanya Schlepp" Will need to attempt to compare the incoming order with that stored in the database. * If any items remain in the order then do not auto fail it. * Modify or create a message to indicate partial cancellation or refund


I refunded 1 item on an order through Shopify the other week and the order failed on the UK Admin even though there were multiple other products on it meaning the rest of the order did not get shipped.



Order ref is 159987 for Tanya Schlepp"



Will need to attempt to compare the incoming order with that stored in the database.



* If any items remain in the order then do not auto fail it.



* Modify or create a message to indicate partial cancellation or refund]]> FS#225: Add checkbox to search on billing address https://reports.igennus.com/index.php?do=details&task_id=225 2025-08-05T10:37:23Z IT Support Currently on the main Orders admin tab the default search is to search on billing and delivery address. The default is to change to just delivery address, with the option to search the billing address as well. FS#227: Replay all orders erroneously cleared of all line items https://reports.igennus.com/index.php?do=details&task_id=227 2025-07-14T09:56:16Z IT Support 1,400 in total, we think. How was it allowed to get this bad?! FS#217: Attempt to handle empty ISO country codes in dispatch tab https://reports.igennus.com/index.php?do=details&task_id=217 2025-06-04T15:13:45Z IT Support