FS#168 : Filters not working on mobile

Status Closed
Percent Complete
100%
Task Type Bug Report
Category Backend / Core
Assigned To No-one
Operating System All
Severity Medium
Priority High
Reported Version 1.0
Due in Version Undecided
Due Date Undecided
Votes
Private

Attached to Project: Shopify
Opened by Kat - 01.09.2023
Last edited by FS_admin - 25.09.2023

FS#168 - Filters not working on mobile

Hi Owen,

Opening a ticket, to report that the filters are not working on our website on the mobile. As we have seen it together this morning, I can click on filters, but nothing happens.
Would be great if you could fix this.

Thanks,
Kat

Closed by FS_admin
25.09.2023 16:57
Reason for closing: Fixed

Comments (5)
Related Tasks (0/0)

Kat commented on 01.09.2023 14:13

Owen, just wanted to say that the filters actually do seem to be working on the mobile, but the problem is that the Jivo icon is covering the filter button, so you can't see it... and then you need to close the tab to see the results. If we could move the Jivo chat icon to the right, it might solve the display issue.

Kat

FS_admin commented on 05.09.2023 15:23

I am unable to move the Jivo chat button. Despite being set to appear on the bottom right it remains stubbornly on the left

FS_admin commented on 25.09.2023 15:55

Should we contact Jivo support or Searchanize? Does Jive even have support?!

FS_admin commented on 25.09.2023 16:48

Been on to Jivo support, they're stumped. They say for them it works, i.e. it's on the right.

FS_admin commented on 25.09.2023 16:56

Jivo have now fixed this issue