- Status Closed
- Percent Complete
- Task Type Bug Report
- Category Backend / Core
-
Assigned To
Owen - Operating System All
- Severity Medium
- Priority Critical
- Reported Version 1.0
- Due in Version Undecided
-
Due Date
Undecided
- Votes
- Private
Attached to Project: Orders Admin UK
Opened by FS_admin - 21.02.2025
Last edited by FS_admin - 13.08.2025
Opened by FS_admin - 21.02.2025
Last edited by FS_admin - 13.08.2025
FS#206 - Changes to the way canceled or refunded orders are handled
"The system is automatically failing orders that have had items refunded. We don't want it to do this unless the entire order has been refunded and cancelled.
I refunded 1 item on an order through Shopify the other week and the order failed on the UK Admin even though there were multiple other products on it meaning the rest of the order did not get shipped.
Order ref is 159987 for Tanya Schlepp"
Will need to attempt to compare the incoming order with that stored in the database.
* If any items remain in the order then do not auto fail it.
* Modify or create a message to indicate partial cancellation or refund
I refunded 1 item on an order through Shopify the other week and the order failed on the UK Admin even though there were multiple other products on it meaning the rest of the order did not get shipped.
Order ref is 159987 for Tanya Schlepp"
Will need to attempt to compare the incoming order with that stored in the database.
* If any items remain in the order then do not auto fail it.
* Modify or create a message to indicate partial cancellation or refund
Closed by FS_admin
13.08.2025 09:32
Reason for closing: Implemented
Additional comments about closing: Sales team reports this as working
13.08.2025 09:32
Reason for closing: Implemented
Additional comments about closing: Sales team reports this as working
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A knock on effect of this is that old orders may be resurrected back as new orders if Shopify sends a partial refund indication after the order has been failed on orders admin. If this becomes an issue I'll look again, but it's a bit tricky to second guess when an order should be renewed